Personal Information You Provide

• Name, email address, and phone number when you enquire about our programs
• Business information including industry, company size, and current challenges
• Professional background and experience details shared during consultations
• Payment information when you enroll in mentorship programs
• Feedback and communications through our mentorship sessions and follow-ups

Information We Collect Automatically

Our website uses standard web technologies to understand how visitors engage with our content and services. This includes your IP address, browser type, pages visited, and time spent on different sections of our site.

We also track which resources you download and which mentorship topics generate the most interest, helping us improve our program offerings.

Marketing Communications

We'll send you information about new mentorship programs, business resources, and industry insights only if you've opted in to receive these communications. You can unsubscribe at any time using the link in our emails or by contacting us directly.

Our marketing focuses on providing valuable business insights rather than promotional content. Think industry trends, case studies, and practical tips that benefit your business development.

Service Providers We Work With

• Payment processors for secure transaction handling (Stripe, PayPal)
• Cloud storage providers for secure document and session record storage
• Email service providers for program communications and resource delivery
• Video conferencing platforms for remote mentorship sessions
• Customer relationship management systems for program coordination

Legal Disclosure Requirements

We may disclose personal information when required by Australian law, court order, or government request. This includes compliance with taxation reporting requirements and regulatory obligations specific to business advisory services.

Technical Safeguards

• SSL encryption for all data transmission between your browser and our servers
• Encrypted storage for sensitive business information and session records
• Regular security audits and vulnerability assessments
• Multi-factor authentication for team access to client information
• Secure backup systems with geographically distributed storage

Access Controls

Only authorized paxlorivenqa team members involved in your mentorship program have access to your information. We maintain detailed access logs and regularly review permissions to ensure appropriate data handling.

Our team receives regular training on privacy practices and data protection requirements specific to business advisory relationships.

Access and Correction

You can request a copy of the personal information we hold about you, including business details and session notes. If you notice any inaccuracies, we'll correct them promptly upon verification.

To request access to your information, email us at support@paxlorivenqa.com with "Privacy Access Request" in the subject line. We'll respond within 30 days with the requested information or an explanation if we cannot fulfill the request.

Data Portability and Deletion

You can request your data in a portable format if you want to transfer it to another service provider. You can also request deletion of your personal information, though we may need to retain certain records for legal and contractual obligations.

• Marketing communications can be stopped immediately
• Account information can be deleted after program completion
• Financial records may be retained for taxation compliance
• Session notes can be anonymized while preserving program insights

Secure Disposal

When retention periods expire, we securely delete or anonymize your information using industry-standard data destruction methods. Physical documents are shredded, and digital files are securely overwritten to prevent recovery.

Essential Cookies

These cookies are necessary for our website to function properly. They enable basic features like page navigation, access to secure areas, and form submissions for program enquiries.

Analytics and Performance Cookies

We use analytics cookies to understand which resources are most valuable to potential clients and how we can improve our website experience. This information is aggregated and doesn't identify individual visitors.

You can control cookie preferences through your browser settings. Disabling certain cookies may limit some website functionality but won't prevent you from accessing our core program information.

Change Notification Process

• Major changes will be communicated via email to active program participants
• The updated policy will be posted prominently on our website
• Changes take effect 30 days after notification unless immediate compliance is required
• Previous versions are available upon request for reference