Refund Policy
Clear guidelines for mentorship program refunds and our commitment to client satisfaction
Last updated: March 15, 2025
Overview
At paxlorivenqa, we understand that business mentorship is a significant investment. Our refund policy reflects our commitment to client satisfaction while maintaining the integrity of our mentorship programs. We believe in transparent communication about refund eligibility, processes, and timelines to help you make informed decisions about your business development journey.
This policy applies to all mentorship programs, consulting services, and educational resources offered through paxlorivenqa. Please read these terms carefully before enrolling in any of our programs. If you have questions about refund eligibility for your specific situation, we encourage you to contact our support team before making payment arrangements.
Refund Eligibility Criteria
Program Cancellation
- Full refund if paxlorivenqa cancels a program
- Alternative program options offered first
- Processing within 10 business days
- Original payment method credited
Early Withdrawal
- Partial refunds within first 30 days
- Based on unused mentorship sessions
- Administrative fee may apply
- Written notice required
Technical Issues
- Platform unavailability compensation
- Missed sessions due to our systems
- Full credit or refund options
- Extended access when appropriate
Exceptional Circumstances
- Medical emergencies considered
- Case-by-case evaluation
- Documentation required
- Compassionate consideration given
Refund Process Timeline
1
Submit Request
Contact our support team via email at support@paxlorivenqa.com with your refund request. Include your program details, reason for refund, and any supporting documentation. We acknowledge all requests within 24 hours during business days.
2
Review Period
Our team reviews your request within 3-5 business days. We may contact you for additional information or clarification. Complex cases involving exceptional circumstances may require extended review periods of up to 10 business days.
3
Decision Notification
You'll receive written notification of our decision via email. Approved refunds include details about the amount, processing timeline, and payment method. Declined requests include explanation and any alternative options available.
4
Processing
Approved refunds are processed within 5-10 business days. Bank transfers and credit card refunds may take additional time depending on your financial institution. We provide tracking information when available for your reference.
Non-Refundable Situations
Completed Programs: Mentorship programs that have been fully completed are not eligible for refunds. This includes all scheduled sessions attended and materials accessed. However, if you're unsatisfied with a completed program, we encourage feedback to help us improve our services.
Violation of Terms: Participants who violate our terms of service, engage in disruptive behavior, or misuse our platform forfeit refund eligibility. We maintain detailed records of program participation and reserve the right to terminate services for policy violations.
No-Show Sessions: Missed appointments without 24-hour notice are considered completed sessions for refund calculation purposes. We understand scheduling conflicts occur, but consistent attendance is essential for program effectiveness and fair resource allocation.
Important: Refund requests must be submitted within 60 days of program completion or withdrawal. Requests submitted after this period will require exceptional circumstances review and may not be eligible for processing.
Payment Method Considerations
Credit Card Refunds: Processed through the original card used for payment. Refunds typically appear within 3-7 business days but may take up to 15 days depending on your card issuer's processing times. We recommend checking with your bank if refunds don't appear within expected timeframes.
Bank Transfers: Direct refunds to the originating account when possible. International transfers may incur additional processing time and banking fees. In some cases, we may issue refunds via alternative secure payment methods with your written consent.
Third-Party Payments: Refunds through payment processors like PayPal follow their respective policies and timelines. We initiate refunds promptly, but final processing depends on third-party systems beyond our direct control.
Questions About Our Refund Policy?
Our support team is here to help clarify any aspects of our refund policy.
Email: support@paxlorivenqa.com
Phone: +61240232041
Address: 11 Bridge St, Waratah NSW 2298, Australia